The Project: Customer Support (First Aid)
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Codename: First Aid
Product Name: ???
Description:
We’re putting “ticketing systems” out in the trash.
We’re going to provide you with a slick customer dashboard with work status, document library, messaging system, and an easy way for your customers to request more work ($$$). Then we make it easy for you to manage all of your customer requests, to communicate quickly and directly, and provide a serious value-add service to their customers - without adding more time to your day.
Features:
- Management of work items, including sizing, assigning, grouping, flagging…
- Collaborating through messaging with client related to groups of tasks, documents
- Requesting and managing client approvals
- Uploading, storing, and (beautifully) presenting deliverables to clients
- Raising and managing “alerts” with the client
- Allowing the client to easily make new work requests
Screenshots:
June 6th, 2008 at 1:11 pm
Recently I had to send back a Nintendo DS-Lite to Nintendo for a defect repair. Both the shipping company (Purolator) and Nintendo gave me tracking numbers, and a web site to log into. This is a good first step, but it is a pain to log into the sites every few days to check.
What I would like to see is a way to be notified by email of every state change in the work-flow (e.g. package received, repair scheduled, repair completed, package shipped). The email could tell me the state change, and the estimated time to complete the last one.
Will this application do this or something similar?
June 9th, 2008 at 9:55 pm
This application will be for B2B customers to display status on projects.
But I share your need for this kind of service.