Scott A. and I have had long discussions about how software companies can better service their clients. One thing that we both agree on is that software companies need to be a lot more human and approachable. I was inspired earlier this week when I received a hand written note in the mail from Adam Continue Reading
ArchivesAuthor: Scott Lake
22AugHuman Touch
11AugGuess what this is…
Late last week Andrew sent around some amazing designs for the new MG app. (I’m not sure if I can tell you what the official name is yet). In any case, the designs were fantastic and will really push the envelope when it comes to functionality and UI design. Above is a little snapshot of Continue Reading
04AugEating your own dog food with integrated forms…
This week MG started eating their own dogfood even more than before. If you take a look at the screen cap above you’ll see an email form and below that a blog sign up screen for the MG beta. This is important because the beta sign up form is now being generated from the MG Continue Reading
30JulLightbulb moments…
Scott A. hasn’t blogged about this yet so I wont let the cat out of the bag (too much). Jeff Meldrum, Scott A. and I met a the Chelsea Pub a couple of nights ago to start trying to figure out a naming convention for the MG Apps. Naming something is interesting because to name Continue Reading
24JulTwitter style messages…
Let’s admit it. CRM can be a bit dry. Part of what’s cool about how MG is approaching CRM is that they are incorporating tools that more closely emulate a personal relationship. That’s what the “R” stands for. Now that things are in full production, its interesting to see a lot of these ideas come Continue Reading
16JulSix guys in a cabin in the woods
Just got back from the Mercury Grove retreat. As I mentioned in my previous post, we were getting together to go over the final path to launch. Most of this had to do with getting Andrew and Creighton together in the same room to work on the UI design and functionality. Both of these guys Continue Reading
13JulWhere the rubber hits the road
This is going to be a good week. The MG guys are all going to be in town for one last monster session before the final push in the development of the four products. This is where the designers and developers will start working together to deliver the most innovative CRM possible. I know that Continue Reading
01JulCollecting ideas from social networks
Scott Annan’s recent post on community driven software got me thinking about ways that companies can gain insights for product directions. For the most part, social networks are generating some great discussion when it comes to technology. Although I’m not sure much of it comes in the CRM space, I think that there are still Continue Reading
24JunYou are not just an email address…
Scott Annan and I had a great conversation this morning about how to categorize people who sign up for the MG beta. Usually when companies start collecting email addresses, they simply lump everyone into the same category without considering the fact that people always have different reasons for signing up for something. Realizing that fact Continue Reading
01JunGetting the right message
Since we are getting really close to the official re-launch of the MG site and the re-design of the MG blog, Jeff Meldrum, Scott Annan and I got together to go over the final messaging for both sites. Not having a background in communications, this process was a bit new to me. It was great Continue Reading

