Customer retention is a defining factor for the validity of a SaaS company. A high (or low) customer retention rate is a symptom of company’s quality. For a Saas company, a 90-98% customer retention rates is considered excellent. In its almost 3 year existence, Mercury Grove has yet to lose a subscriber – a fact Continue Reading
ArchivesAuthor: michael
14JunBird in Hand
21MayDown on the Feature Farm
Some of the apps (or their features) developed by Mercury Grove, have arisen from the consulting side of Mercury Grove – either to satisfy a direct request of a Client, or in response to a need to help support a client engagement. This puts is in the unique position of having our own “feature farm”, Continue Reading
