Dex hits hard times: Delays and Legal Troubles…

So the song goes “I don’t like Mondays”® (credit: Bob Geldof)….

After a weekend of development and code improvements, we were unable to get Dex through our internal tests to release it into beta - as planned for this week.  We ran into several roadblocks, and we held a long team meeting to discuss the opportunity vs. risk of launching the product to our beta users without some of the key, mind-blowing features.  In the end, we agreed that it was more important to get it done right than to get it done fast (this is me eating my words!).  This means disappointing all of the people who signed up for our beta program (our most interested audience).  And it also means a very disappointed and disheartened development team.  When everyone’s pulling all-nighters and working through weekends to hit a date, and you realize that the product just isn’t where it needs to be, its a real blow to morale and enthusiasm.

So Monday morning and the decision is made to push back the launch of our Beta program (emails to everyone who signed up to follow shortly).

But Monday gets worse…

Later in the evening I receive an email from a lawyer representing Dex Media (not to be confused with MediaDex) - who run Dex Knows, an online yellow pages site.  They believe that our use of the name dex “is likely to cause confusion and is an infringement of the DEX® mark”, and that we should change our product name immediately “before further and substantial damage results from [our] continued infringement of the DEX® mark”.

Apparently Dex Media feels that our relationship management product resembles their online yellow pages website and magazine publishing business enough that we risk causing confusion and could benefit from the goodwill they have accumulated with their customers.

Dex insurance: ok.
Dex skateboard: ok.
Dex software (software?): ok.
Dex supply chain logistics (software again?!?): ok.
Dex multimedia (media?): yup.
Medical equipment, clothing line, Imaging, Concrete work…

OK, so maybe we’re not so original, but I think its pretty unreasonable to say our product is anything like a yellow pages company.

So now we have a choice to make.  Do we try to make our case ($$$) or do we throw away all of our goodwill and time invested in an unoriginal but strong brand position?

At the very least, at least Monday’s over.

Tags: delays, dex, legal

This entry was posted on Tuesday, November 18th, 2008 at 10:41 pm and is filed under CRM, Project Status, development, dex. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.