Speed bumps…
by Scott Lake on May 22nd, 2008The one frustrating thing about working with social media companies that is that alot of them are not very social when it comes to customer service. Setting up a simple Linkedin group for Mercury Grove is a great example of this. It begins with filling in a short form that describes the group you are setting up. Ok simple enough. I fill it in and am told that my group will be reviewed shortly and to stay tuned. I thought that was interesting at the time since it introduced a social component to the sign up. That means a "real person" was going to review what I submitted and make a decision about it.
I was really surprised when a day later I got an email saying that the group was rejected. The email was from a "real person"and said that the group was rejected because…
LinkedIn reserves the right not to accept applications from groups that do not have an existing member base or affinity or that do not serve a business or professional purpose.
Come on, I’m creating a group based around a company that wants to connect with current and potential new clients - how does this not serve a business or professional purpose. So I thought ok, at least I have someone that I can write back to and plead my case with. So I put together a nicely worded email explaining again what we are doing and that it serves both a business and professional purpose. The response was automated saying that a service professional will be in touch sometime and that my Question Reference number is 080739-001073. So much for social.
